Ron kaufman quotes

Tend your own garden: savor the blossoms, trim the weeds.

Industry jargon may not be a language your customer understands.

If you were a customer, would you come back to buy your products or services?

When your staff are 'information-rich', their information can make you rich!

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

When the customer makes contact, he does not want a quote. He wants a commitment.

Giving great service requires the right people and the right service tools.

Passion isn't always available. The committed get things done even without it.

Focus not on who you are, but on what you can do for others.

Q: When you are already in the lead, how do you to stay ahead?

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

If you haven't given them your trust, you haven't given them enough.

Every service problem is as an opportunity to show you care.

Don't let doing enough be good enough.

Reaching out takes nothing more than a smile.

How much good can you do today? How much love can you give? How much care and kind attention?

Convince people and you win their minds. Inspire people and you win their hearts.

Customers pay a price, but they remember the value.

You cannot change what has already happened. You can always change the way you respond.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

The starting point is always now. The end is up to you.

The only way to go further than you've been is to take an extra step.

Intelligence is useful. Energy is valuable. Integrity is essential.

Never rest on past success. Create something better.

The right measure is not how many customers you've got, but how closely you hold them.

Life is not a solitary activity. Live well by living for others.

Everything ordinary has the potential to be extraordinary.

Service is the ultimate edge. Keep it sharp.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Making an honest mistake is acceptable. Failing to fix it is not.

Silent customers can be deadly. Encourage them to complain.

Always aim for 100 percent and you'll always know where to improve.

You can't stop change. Don't let it stop you.

Service is taking action to create value for someone else.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

The cutting edge of service is always being honed and polished.

Meeting expectations is good. Exceeding expectations is better.

You can't always hire great service providers, but you can create them.

What you want to be defines what you become.

When only a little can be done, doing it becomes the greatest you can do.

Developing great employees attracts great customers.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

If customers say you're just 'all right', you've not done enough, you've failed to delight.

Constant acts of goodness are worth far more than rare acts of greatness.

Say it with words. Show it with action.

Don't wait. Tomorrow may be too late to do the things you can today.

Employees are the key to your success with customers. Treat them well!

Service skills are the foundation for your success.

Be confident enough to encourage confidence in others.

Compromise in your arguments, not in your expectations.

First be effective and then be efficient.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

Do what's right and you'll never go wrong.

Selfless acts are a source of profound meaning for your self and your life.

If you're always doing what you've always done, you'll never see (or become) what you could be!

Quality is more than a promise, it's genuine performance.

Crossing barriers can be as simple as a smile.

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

Are you doing only what you must or doing all you can?

To see like a customer, be like a customer.

Without commitment, no price will be low enough. With commitment, no price will be too high.

If you want to interest people, make them think. If you want to inspire people, make them feel.

Your approval gives others the confidence to serve, to learn, to try.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

Testimonials describe what has been, and are a promise of what is to come.

Procrastination is the beginning of poor performance.

Challenge your own status quo - before someone else does.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Always trust people and they may let you down. Always distrust people and you have let them down.

Even a tiny step is one step closer to where you are going.

Only a well-oiled machine runs smoothly.

A scattered effort is a poor effort.

Your profits reflect the success of your customers.

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Your promise means more than the words you use to give it.

You can't find what doesn't exist, but you can create it.

Words not kept break more than a promise.

Are you moving forward, or just moving?

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Vision with action makes a powerful reality.

Acting after being asked is compliance. Acting without being asked is kindness.

Let today's strong performance be your starting point for tomorrow.

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

If they're going to remember the problem, make sure they remember it fondly.

You are as important as you make others feel.

Be the exception to the rule. It's the surest way to become exceptional.

Let your imagination soar. What you can do for customers is more than you see today.

If you turn your back on a customer, you turn your back on success.

When a customer asks what no one else has ever asked, pay close attention.

Create a compelling service vision. When people want to, they will.

Are people being the least you expect of them, or the best they expect themselves to be?

The true measure of what you put in, is what's received on the other end.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Give your customers what they want today, and help them see tomorrow.

You are the person who determines what you do. That's a big responsibility. Make the most of it.

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Enjoy your work so that others may enjoy the results.

Make your upper limit, no limit.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

Don't just talk about it, do it.

Good customers want good quality service. Great customers want it even more.

The bottom line is a by-product of taking care of your main product - your customers.

Enthusiastic service providers create enthusiastic customers.

If you want to be the best, find the best in others.

Exceeding expectations is where satisfaction ends and loyalty begins.

Unlimited efforts can produce unlimited results.

A great leader makes what is visible in their mind, visible to all.

The first step to delighting your customers is being there when they need you.

The most valuable person is the one who cherishes the value in others.

If your customers are demanding, be thankful.

When something needs to be improved, take your medicine - fix it.

If you only give back what you get from other people, you're not giving as much as you can.

What you did in the past is how you got to today. What you do today is how you will get to the future.

Preparation is good, but customers need results.

Make your service systems so strong that everyone looks like a genius.

When you see the need, take the action.

Plans turn promises into results and dreams into realities.

Money has a fixed value. People can have unlimited value.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Quality is a choice. Choose to make it better.

The shelter of excuses has a leaky roof.