As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
Consistency isn't behaving the same way all the time.
Help People Reach Their Full Potential Catch Them Doing Something Right
When you stop learning you stop growing.
People don't mind being challenged to do better if they know the request is coming from a caring heart
There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.
Knowing where you are going is the first step to getting there.
Catching people doing things right is a powerful management concept.
We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.
As a manager the important thing is not what happens when you are there, but what happens when you are not there
The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.
Catch people in the act of doing something right.
None of us is as smart as all of us.
If you don't toot your own horn, someone else will use it as a spittoon.
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Effective team leaders adjust their style to provide what the group can't provide for itself.
All good performance starts with clear goals.
Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.
To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so much that you lose track of time when you're doing it.
Present thinking people kill the future.
Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
No one can make you serve customers well. That's because great service is a choice.
I never use notes, they interfere with me.
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
Unexpressed good thoughts aren't worth squat!
Do your best to succeed and push the limits without violating them.
People with humility don't think less of themselves, they just think of themselves less.
If becoming a high performing organization is the destination, leadership is the engine.
Spouses often point out each other's deficiencies. Instead, we should be each other's motivator. My husband touches my spirit, and I try my best to motivate him, too.
The greatest leaders mobilize others by coalescing people around a shared vision.
Things not worth doing are not worth doing well.
Have I done what is really important today?
The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
Good thoughts not delivered mean squat.
It never hurts to toot your own horn once in a while.
Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.
Purpose can never be about achievement; it is much bigger.
Many people measure their success by wealth, recognition, power and status. There's nothing wrong with those, but if that's all you're focused on, you're missing the boat...if you focus on significance -using your time and talent to serve others -that's when truly meaningful success can come your way.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
The first principle of ethical power is Purpose... It is the picture you have of yourself - the kind of person you want to be or the kind of life you want to lead.
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.
The only job security you have today os your commitment to continuous personal improvement.
As a servant leader the way you serve the vision is by developing people so that they can work on that vision even when you're not around. The ultimate sin of an effective servant leader is what happens when you are not there. That was the power of Jesus' leadership-the leaders He trained went on to change the world when He was no longer with them in bodily form.
Feedback is the breakfast of champions.
A river without banks is a large puddle.
Perpetual prosperity comes to those who help others.
Leadership is anytime you seek to influence the thinking, behavior, or development of others.
Vision comes alive when everyone sees where his or her contribution makes a difference.
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
The best way to develop responsibility in people is to give them responsibility.
Vision is knowing who you are, where you're going, and what will guide your journey.
Before something can become a habit it must first be practiced as a discipline.
Customer service is not a department, it's everyone's job.
If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
Empowerment is all about letting go so that others can get going.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
One of the deepest principles of life and leadership: it's not about you.
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
Take what you do seriously, but yourself lightly
Catch someone doing something right.
I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.
A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
Leadership is not something you do to people. It's something you do with people.
Everyday do something in relation to everything that's important to you.
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
Customer service should not be a department, customer service is everyone's job.
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.
Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.
We are not just our behavior. We are the person managing our behavior.
Real communication happens when people feel safe.
Trying is just a noisy way of not doing something.
In fact, .. Jesus is mentioned 75 times in the Koran.
Successful organizations have one common central focus: Customers.
What we give our attention to, grows.
The cure for too much to do is solitude and silence.
I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.
Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
The key to successful leadership today is influence, not authority.
Humility does not mean you think less of yourself. It means you think of yourself less.
As a leader you provide for people only what they can't provide for themselves.
How many of you would put in front of your house a sign that says gun-free zone?
When you're committed to something, you accept no excuses, only results.
Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
[Marriage is] like signing a 356-page contract without knowing what's in it.
Take yourself seriously but take yourself lightly.
Life is special when you reach out beyond yourself to be a true servant leader for others.
Your game is only as good as your practice.
If you want your people to be responsible, be responsive to their needs.
It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
People who feel good about themselves produce good results.
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.
Don't quack like a duck, soar like an eagle.
If you don't seek perfection, you can never reach excellence.
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
Anything worth doing does not have to be done perfectly - at first.
If you want to know why your people are not performing well, step up to the mirror and take a peek.
You have the power to help people become winners.
Positive thinkers get positive results because they are not afraid of problems.
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
Whether you like it or not, you will leave a leadership legacy.
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
Purpose has to do with one's calling - deciding what business you are in as a person.
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
Nice guys may appear to finish last, but usually they are running a different race.
All leaders are permanent learners.
When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever
Business is like tennis. Those who serve well win.
The best minute you spend is the one you invest in people
Don't wait until people do things exactly right before you praise them.
